Privacy Policy

Introduction

This Privacy Policy explains how Prem Taxi Services collects, uses, and protects any information that you provide when using our website or services.

Prem Taxi Services is committed to ensuring that your privacy is protected. Any information you provide that can identify you will be used only in accordance with this Privacy Policy.

We may update this policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to stay informed. This policy is effective from the date published on this website.

Information We Collect

We may collect the following types of information:

1. Name and contact details
2. Email address and phone number
3. Location and travel-related preferences
4. Information relevant to customer feedback, surveys, or promotions

In addition, we automatically collect certain usage information when you interact with our website or services. This may include browser type, referring URLs, pages visited, time spent on pages, and device identifiers.

For bookings made via phone, calls may be recorded for quality assurance and training purposes. During trips, GPS location data may be collected to ensure service accuracy, safety, and route optimization.

When using our mobile applications (if applicable), we may collect mobile device information such as:

1. Device type, model, and operating system
2. Browser type and language preferences
3. Geolocation data
4. App usage statistics and interaction data
5. Information required to personalize services and content
6. SMS or text message data strictly for verification, OTP delivery, and secure transactions, in compliance with applicable laws

How We Use Your Information

We collect and use your information for the following purposes:

1. To process bookings and provide transportation services
2. For internal record keeping and customer support
3. To improve our services, website performance, and user experience
4. To send service-related updates, confirmations, and notifications
5. To share promotional offers and information, if you have opted in
6. For market research and service enhancement

Data Security

We are committed to protecting your personal information. Appropriate physical, electronic, and managerial safeguards are in place to prevent unauthorized access, misuse, or disclosure of data collected through our website or services.

Cookies Policy

Cookies are small files stored on your device that help us analyze website traffic and enhance your browsing experience. Cookies enable us to understand user behavior and improve website functionality.

We use cookies solely for analytical and performance purposes. Cookies do not give us access to your computer or personal data beyond what you choose to share with us.

You may choose to accept or decline cookies through your browser settings. However, disabling cookies may limit certain features of the website.

Third-Party Links

Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before sharing any personal information.

We do not sell, rent, or trade your personal information to third parties. Information may be shared only when required by law or with your explicit consent.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the details provided on our Contact Us page.